CUSTOMER CARE
SHOPPING
SHIPPING
AS SOON AS THE ORDER IS SHIPPED YOU WILL RECEIVE A CONFIRMATION EMAIL WITH THE TRACKING NUMBER TO TRACK THE DELIVERY.
ORDERS OF MULTIPLE ITEMS MAY BE SHIPPED IN MORE THAN ONE PACKAGE IN WHICH CASE TWO TRACKING NUMBERS WILL BE PROVIDED. IF ONE OF THE ITEMS YOU HAVE ORDERED IS NOT YET AVAILABLE (PRE-ORDER) WE WILL SHIP YOUR ORDER ALL TOGETHER. WE ARE NOT ABLE TO COMBINE SHIPPING FOR TWO SEPARATE ORDERS. EACH ORDER WILL BE SENT OUT INDIVIDUALLY.
DURING SALE AND PEAK PERIODS THERE MAY BE SLIGHT DELIVERY DELAYS.
YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY TIME. SIMPLY CLICK ON THE TRACKING LINK IN YOUR SHIPPING CONFIRMATION EMAIL.
IF YOUR ORDER HAS NOT BEEN DELIVERED WITHIN THE ESTIMATED PERIOD WE SUGGEST THAT YOU:
- CHECK THE ORDER STATUS BY ENTERING THE ORDER NUMBER FROM THE CONFIRMATION EMAIL
- CHECK THAT THE ADDRESS INDICATED FOR THE DELIVERY IS CORRECT
- IN THE CASE OF A MISSED DELIVERY CONTACT YOUR LOCAL POST OFFICE
FOR FURTHER ASSISTANCE PLEASE CONTACT US.
WE DISPATCH ALL ORDERS WITHIN 2-5 DAYS (MONDAY – FRIDAY) WITH THE EXCEPTION OF SALE AND PEAK PERIODS WHERE THIS MAY TAKE LONGER.
ORDERS WILL BE SHIPPED VIA AUSTRALIA POST.
THE SHIPPING COSTS ARE : $9 FOR STANDARD DELIVERY AND $12 FOR EXPRESS
PLEASE ALLOW BETWEEN 1 TO 5 WORKING DAYS FOR DELIVERY FROM SHIPMENT DATE.
ORDER MODIFICATION
ONCE YOU PLACED YOUR ORDER IT IS NOT POSSIBLE TO MODIFY THE ORDER. IF YOU WISH TO ADD OR REMOVE ITEMS FROM YOUR ORDER. IF YOU WISH TO ADD TO THE EXISTING ORDER YOU WILL NEED TO PLACE A NEW ORDER.
WE ARE NOT ABLE TO COMBINE SHIPPING FOR TWO SEPARATE ORDERS. EACH ORDER WILL BE SENT OUT INDIVIDUALLY. ONCE AN ORDER IS PLACED YOU WILL NOT BE ABLE TO REMOVE ITEMS FROM THE EXISTING ORDER.
HOWEVER YOU MAY RETURN ITEMS IN ITS ORIGINAL CONDITION BACK TO US FOR A REFUND OR EXCHANGE WITHIN 7 DAYS OF RECEIVING THE ORDER. PLEASE SEE TERMS AND CONDITIONS OF RETURN. RETURN SHIPPING OF THE RETURNED ITEMS WILL BE AT YOUR OWN EXPENSE.
ORDER CANCELATION
ONCE YOU PLACE AN ORDER IT IS NOT POSSIBLE FOR US TO COMPLETE ANY CANCELLATION REQUESTS. HOWEVER YOU MAY RETURN THE ORDER IN ITS ORIGINAL CONDITION BACK TO US WITHIN 7 DAYS OF RECEIVING THE ORDER. PLEASE SEE TERMS AND CONDITIONS OF RETURN. RETURN SHIPPING OF THE CANCELLED ORDER WILL BE AT YOUR OWN EXPENSE.
RETURNS
RETURN POLICY
YOU CAN RETURN ANY NON-SALE ITEM PURCHASED ON BAARE-THELABEL.COM WITHIN 7 DAYS FROM THE DELIVERY DATE FOR A CREDIT NOTE OR REFUND.
WE DO NO OFFER REFUND, ONLY EXCHANGE IF THE SIZE IS WRONG OR PRODUCT FAULTY
TO RETURN AN ARTICLE PLEASE CONTACT US THROUGH THE CONTACT US PAGE
RETURN SHIPPING OF THE RETURNED ITEMS WILL BE AT YOUR OWN EXPENSE.
MAKE SURE THE ITEM YOU RETURN IS IN ITS ORIGINAL CONDITION, TAGS AND PACKAGING INCLUDED, OTHERWISE WE WILL BE UNABLE TO ACCEPT YOUR RETURN
ONCE YOUR PACKAGE REACHES US, PLEASE ALLOW 3 TO 7 BUSINESS DAYS FOR YOUR RETURN TO BE PROCESSED.
IF YOUR RETURN DOES NOT MEET THE CONDITIONS LISTED, THE PACKAGE WILL BE SENT BACK TO YOU.
TERMS AND CONDITIONS
THE RIGHT TO RETURN ITEMS THAT YOU HAVE PURCHASED THROUGH BAARE-THELABEL.COM, SHALL BE DEEMED CORRECTLY EXERCISED ONCE THE FOLLOWING CONDITIONS HAVE BEEN FULLY MET
- THE ITEMS HAVE NOT BEEN USED, WORN, WASHED, MODIFIED OR DAMAGED;
- SALE ITEMS AND UNDERWEAR CANNOT BE RETURNED
- THE IDENTIFICATION TAG IS STILL ATTACHED TO THE PRODUCTS;
- THE PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING;
- THE PRODUCTS MUST BE RETURNED WITHIN 7 DAYS FROM THE DATE THE PACKAGE WAS DELIVERED TO YOU.
- RETURN SHIPPING OF THE RETURNED ITEMS WILL BE AT YOUR OWN EXPENSE.
INCORRECT ITEMS RECEIVED
IF YOU HAVE RECEIVED AN ITEM DIFFERENT TO THE ONE YOU ORDERED, PLEASE CONTACT US AS SOON AS YOU RECEIVE YOUR ORDER.
FAULTY ITEMS
IF YOU HAVE RECEIVED AN ITEM WITH A DEFECT PLEASE CONTACT US AND PROVIDE US WITH A BRIEF DESCRIPTION AND PHOTOS SHOWING THE DEFECT/FAULT.
THIS MUST BE DONE WITHIN 7 DAYS FROM THE DATE THE PACKAGE WAS DELIVERED TO YOU. PLEASE NOTE THAT ITEMS THAT ARE DAMAGED AS A RESULT OF WEAR AND TEAR OR INCORRECT GARMENT CARE ARE NOT CONSIDERED TO BE FAULTY.